CSX
OEM : Railroad
CSX Corporation, together with its subsidiaries based in Jacksonville, Fla., is one of the nation’s leading transportation suppliers. The company’s rail and intermodal businesses provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers. Overall, the CSX Transportation network encompasses about 20,000 route miles of track in 23 states, the District of Columbia and the Canadian provinces of Ontario and Quebec. Our transportation network serves some of the largest population centers in the nation. Nearly two-thirds of Americans live within CSX’s service territory.
Assembly Line
How a Railroad Outsider Aims to Improve Service
Precision scheduling “was heavily indexed toward controlling costs and improved asset utilization and, in many ways, didn’t prioritize improving the employee experience and improving customer service,” Mr. Hinrichs said.
The appointment of a railroad outsider to run CSX was a surprise to some investors, after recent bosses such as the late Hunter Harrison—a champion of precision railroading—and industry veteran Jim Foote. Mr. Hinrichs spent 30 years in the automotive industry, including time working at Ford Motor Co. and General Motors Co.
I think our railroad is running the best it’s ever run because we’re engaging with our workforce. We’re solving paid sick leave, attendance policy issues or other things, and I think they go hand in hand. We’re getting the service to our customers because our employees know we’re listening to them.